ORDERING INFORMATION - INTERNATIONAL ORDERS
INTERNATIONAL ORDERS (For
delivery outside of Australia)
International customers may place orders via EMAIL (please read instructions below):
If unable to locate your answer there please feel free to email us and we will assist you.
For international orders we require payment by PAYPAL only.
PAYPAL (Online credit card payment)
We will issue to you a PAYPAL invoice (refer email order info above) for your order, which you pay using your PAYPAL account or Credit Card. Goods are shipped once payment confirmed as being received into our PayPal account.
Any charges incurred must be paid by the receiver of the order (not the seller), if an item is refused by the receiver the item will be abandoned by the carrier and the customer will be wholly liable for the order and the return of the goods to us otherwise the item will not be refunded.
Question: How can I pay for my order in Australian dollars when I have a USD or EURO, (non AUD$) credit card?
Answer: Your credit card account will be debited in your home currency. This conversion is looked after by the international credit card / banking systems/ PayPal. For example if you have a USD$ credit card account, your account will be debited for the USD$ equivalent of the AUD$ amount of your order. The conversion rate and AUD$ amount is normally displayed on your normal credit card statement - so you can see that you were charged the correct amount. It works the same as if you were overseas on holiday and purchased something with your credit card.
When making a payment using PayPal - PayPal will convert your "home" currency into Australian AUD$.
To check the current conversion rate for your home currency use this link
The PayPal web site (www.paypal.com) also has a currency converter and PayPal conversion rates may differ from that shown on the currency converter provided at the link above.
Question: How do I know how much you will charge me for the shipping of my order? Can I find out how much the shipping will cost before I order?
Answer: If you wish to know the Total of your order including the amount of shipping - please email us for a quotation. We will tell you the total cost of your order and the shipping cost. This quotation price quoted will be the exact AUD$ price charged to you for that order. The quotation is valid for 8 days from date of our reply to you.
Shipping charges are based on the overall weight of the parcel and will be calculated and added to the total cost of the order.
You only pay what it actually costs to send the parcel to you plus a small packaging fee of no more than AUD$2 (sometimes required where special protective packaging is required).
Question: How long does it take to ship my order to USA / Europe?
Answer: Delivery times depend on parcel destination, but as a guide orders to USA and Europe are usually delivered within 7 to 8 working days from date of shipping.
If you have other questions - please email us and ask. We are happy to answer any ordering questions you may have. Click on the "Contact Us" link at the bottom of page or in the Menu side bar for email address/link.
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